Refund policy
When will my order be shipped?
We strive to dispatch all orders within 2 business days, contingent upon stock availability and peak seasonal periods.
I have received the wrong item, what should I do?
If you've received an incorrect item, kindly email us at bestlondondollhouses@yahoo.com or reach out through our Contact Us page for assistance. Ensure you retain all packaging and paperwork, as these may need examination by us or the delivery company.
I want to cancel my order, what should I do?
If you no longer wish to proceed with your purchase, please contact us as soon as possible.
An item from my order has arrived damaged, what should I do?
If you've received a faulty item, email bestlondondollhouses@yahoo.com explaining the issue and providing a photograph if possible.
Do I need to create an account to place an order?
No, we offer a guest checkout option for placing orders without logging into an account. However, creating an account is recommended for order tracking.
I have just placed an order and noticed I've ordered the wrong quantity of an item, can I change it?
If you notice an error with your order or want to make amendments, contact us as soon as possible. Note that amendments may not be guaranteed during busy times.
I have just placed an order and forgot an item. Can I add to my order?
If you notice an error or want to make amendments, contact us within 1 hour of placing the order. Please note that this may not be possible during peak times.
There is an item missing from my order, what should I do?
Check the enclosed delivery note for information on all products. If the issue persists, contact us for assistance.
Why have you canceled an item from my order?
While we make every effort to keep items in stock, occasionally an item may be sold out. In such cases, a full refund for the item will be issued.
How do I track my order?
Tracking information will be emailed when the parcel is shipped and can also be viewed in your order history when logged into your account on our website.
How long will my order take?
Orders are processed the same day and collected by the courier at 9 am.
My order has not arrived, where is it?
Check the tracking information received. If not updated for more than 7 business days, contact us for assistance.
Where do you ship to?
We deliver worldwide. If you have concerns about delivery to your address, please contact bestlondondollhouses@yahoo.com before placing an order.
Delivery Information
Please see below for available delivery options and pricing. We process orders as soon as possible which is usually the same day.
All orders are dispatched from our workshop in UK
United Kingdom
Delivery Option Delivery Times Delivery Cost
UK Standard Delivery 2-4working days £3.00 or FREE when you spend over £50
UK Express Delivery Next Working Day £3.60 or FREE when you spend over £80
United States
Delivery Times Delivery Cost –
USA Standard Delivery 6-12 working days £10 or FREE when you spend over £100
Australia
Delivery Times Delivery Cost
Australia Standard Delivery 6-12 working days £12 or FREE when you spend over £100
European Union (EU Member States)
Delivery Option Delivery Times Delivery Cost
EU Standard Delivery 5-9 working days £6 or FREE when you spend over €75
Other International Destinations
Delivery Option Delivery Times Delivery Cost
Standard Delivery 10-14 working days £12
We endeavor to dispatch all orders within 2 working days (Monday to Friday, excluding bank holidays). However, occasional delays may occur during peak periods or unforeseen circumstances. As a result, we cannot guarantee specific delivery times unless arranged in advance. For urgent requirements, we recommend contacting us at bestlondondollhouses@yahoo.com.
All our parcels are shipped from England, UK. If your delivery address is outside the United Kingdom, your order may be subject to import duties and taxes imposed by your government on imported goods.
The carrier will notify you of any applicable charges when the parcel reaches your destination country. Typically, these charges must be settled before your order is released for delivery, and you are responsible for payment. Please be aware that we have no control over these fees, and their amount is unpredictable. For further details, contact your local customs office before placing your order. We cannot be held liable or responsible if you fail to pay any import duties or taxes.
Before placing your order, it's crucial to read our comprehensive delivery Terms & Conditions for a thorough understanding of our policies.
